Privacy Notice

Effective Date: January 1, 2025

At Ally Public Adjusting, we value the privacy of our clients and are committed to safeguarding their personal information. This Privacy Policy outlines how we collect, use, and protect your personal data, particularly in relation to the SMS updates we send regarding your insurance claims.

1. Information We Collect

We collect the following types of personal information to communicate with you regarding your claim updates:

• Personal Information: Your name, phone number, email address, and other relevant contact details.
• Claim Information: Information related to your insurance claim, which is used solely to provide updates regarding your claim status.
• Consent for SMS Communication: We collect your consent to send SMS messages by recording your verbal approval via telephone and obtaining your approval via a response to the first SMS message we send.

2. How We Use Your Information

We use your personal information for the following purposes:

• SMS Claim Updates: We send SMS messages to provide you with updates related to your insurance claim. These updates include, but are not limited to, claim status, next steps, and any other information we need to communicate with you regarding your claim.
• Client Communication: We may contact you by phone or email for the purpose of providing customer service related to your claim.

3. Consent for SMS Communications

In order to receive SMS updates from Ally Public Adjusting, you must provide us with your consent in the following manner:

1. Verbal Consent: You must provide verbal confirmation via telephone, which is recorded for compliance purposes.
2. SMS Confirmation: After providing verbal consent, you will receive an initial SMS message from us. You must reply to this message with your approval to continue receiving SMS updates related to your claim.

4. Opt-In Process

Opt-in Message — Reply YES to receive updates via text from Ally Public Adjusting. Msg & data rates may apply. Contact your carrier for data rates and details. Message frequency varies. Reply STOP to cancel. Reply HELP for assistance. By checking this box, I consent to the above.

5. Opt-Out Process

Reply STOP to opt out of receiving SMS updates from Ally Public Adjusting. You will no longer receive text messages from Ally Public Adjusting. Reply START to receive messages or reply HELP for assistance or call 404-424-9477 or email info@allypublicadjusting.com for support.

6. Requesting Help

Reply "HELP for assistance." or call 404-424-9477 or email info@allypublicadjusting.com.

7. Data Rates and Carrier Fees

Please note that Ally Public Adjusting does not charge for sending SMS messages; however, standard message and data rates may apply from your mobile carrier. Clients are responsible for checking with their mobile carrier to determine if any charges or fees apply. We encourage you to contact your mobile carrier for clarification regarding any potential data or messaging charges.

8. Sharing Your Information

We may share your personal information with trusted third-party service providers who assist us in delivering SMS communications or managing your claim. These service providers are obligated to maintain the confidentiality and security of your data and are not allowed to use it for any purpose other than assisting us with our services.

We will not sell, rent, or trade your personal information to third parties for marketing purposes. SMS consent is not shared with third parties or affiliates for marketing purposes.

9. Data Security

We implement reasonable security measures to protect your personal information, including:

• Encryption: Data transmission is encrypted where applicable to safeguard sensitive information.
• Secure Storage: Your personal data, including phone numbers, is stored securely to prevent unauthorized access.
• Access Control: We limit access to your information to only those employees or service providers who need it to fulfill their duties.

10. Retention of Data

We retain your personal information, including your phone number, for as long as necessary to provide SMS updates regarding your claim or as required by law. If you opt out of SMS updates, we will retain your information only for the purpose of record-keeping or fulfilling legal obligations.

11. Your Rights

You have the right to:

• Access and Correct Your Information: You may request access to the personal information we hold about you and request any corrections or updates.
• Delete Your Data: You may request deletion of your personal information, subject to any legal or regulatory requirements that may require us to retain certain data.
• Opt-Out of SMS Messages: You can opt out of receiving SMS updates at any time by replying "STOP," emailing us at info@allypublicadjusting.com, or calling us at 404-424-9477.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes to this Privacy Policy will be posted on our website with an updated "Effective Date."

13. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise any of your rights regarding your personal data, please contact us:

Ally Public Adjusting
30 Whitlock Place SW
Marietta, GA 30064
Email: info@allypublicadjusting.com
Phone: 404-424-9477