Homeowner claim help
When your home is damaged by water, fire, a storm, hail, a roof failure, a plumbing leak, or a fallen tree, you're suddenly expected to document the loss and negotiate a claim while also putting your home back together. Ally does the claim work for you — so the documentation, scope, and evidence are handled properly.
It's okay to ask
A review before you file can help you document the loss correctly and avoid costly mistakes.
A denial or a low offer isn't always the end — the basis and the scope can be reviewed.
Start with what you have. We'll tell you what helps and what to gather next.
Real homeowner losses
What Ally reviews
A homeowner claim is only as strong as its documentation. Here's what we examine before the claim moves forward.
Request help with my home claim
Tell us what happened and Ally will help identify the next step.
After you submit, Ally reviews your request and follows up. Submitting this form does not create a representation agreement.
A short first step — not a full claim file. You can submit even if you do not know everything yet, and a licensed public adjuster will follow up.
Request HelpOr call 404-424-9477 · toll-free 855-404-8196.
How it works
Share the loss and where the claim stands.
Claim status, the damage facts, and your documents.
Documentation, scope, valuation, or coverage gaps.
The available next steps, in plain English.
If appropriate, with organized evidence and advocacy.
Homeowner questions
Often, yes. A review before you file can help you document the loss correctly and avoid mistakes that are hard to fix later.
A claim can sometimes be reviewed after a payment, depending on the policy and the circumstances. Reach out and we'll talk through it.
Your policy declarations page, the carrier's estimate, dated photos of the damage, and any repair or mitigation invoices. None are required to start.
No. Results vary by policy, facts, damages, documentation, and applicable law. Ally helps make sure the claim is properly documented and reviewed.
No upfront cost to have your claim reviewed
Tell us what happened and a licensed Ally adjuster will follow up to talk through the claim and the next step.
Results vary by policy, facts, damages, documentation, and applicable law. Ally Public Adjusting is not a law firm and does not provide legal advice. Licensing and service availability vary by state and must be confirmed before representation.
