For restoration contractors

Help your customer without crossing the line. Refer a policyholder.

When a carrier's scope or pricing does not match what the building actually needs, the policyholder can get stuck between the estimate, the repairs, and the claim process. Ally helps policyholders organize documentation, review scope concerns, and move the claim forward with evidence-based public adjusting support.

Send a Contractor Referral Talk With Ally · 855-404-8196

How a referral works

Contractor sees the issue
Policyholder authorizes contact
Contractor sends the referral
Ally contacts the policyholder
Ally represents the policyholder
Contractor stays focused on the work

What Ally handles

Claim review
Scope and documentation review
Policyholder communication
Evidence organization
Public adjusting advocacy

What the contractor handles

Mitigation or repair work
Contractor estimate
Job documentation
Photos and field observations
Repair communication with the customer

Ally represents the policyholder directly. Contractors do not adjust claims, and Ally does not represent the contractor on the insurance claim. A contractor's involvement or referral does not change Ally's obligation to the policyholder.

When to send Ally the claim

Send a referral when…

The carrier estimate does not match the repair scope.
The supplement is stalled.
The denial does not match site conditions.
The policyholder is confused or overwhelmed.
Documentation needs to be organized.
Scope disagreement is slowing the job.
You see damage not included in the carrier estimate.
The policyholder needs representation from a licensed public adjuster.

Documents that help a referral

Contractor estimate, photos, and mitigation invoice
Carrier estimate, denial letter, and claim correspondence
Signed customer authorization, if applicable

Bring whatever documents you have — Ally will let you know what helps the referral.

Refer a policyholder

Send the referral. Stay in your lane.

Use the Request for Help and choose "Restoration contractor" to send a referral. Ally takes the claim side from there.

Send a Contractor Referral Talk With Ally · 855-404-8196

Results vary by policy, facts, damages, documentation, and applicable law. Ally Public Adjusting is not a law firm and does not provide legal advice. Licensing and service availability vary by state and must be confirmed before representation.