HOA & multi-unit claim help

HOA, Condo & Multi-Unit Claim Help

Condo associations, townhome communities, and multi-unit owners. Ally helps boards and managers coordinate documentation across owners, organize common-area and exterior damage, and review coverage questions.

What we help with

Shared-property claims.

Unit-owner coordination

Documentation organized across affected units.

Shared & exterior property

Common-area and exterior damage documented.

Coverage questions

Where association coverage ends and unit coverage begins.

Policy-line overlap

How association and unit policies interact with the loss.

For the loss type, see the HOA / condo / multi-unit claim page.

What Ally reviews

The claim, coordinated and documented.

  • The scope of common vs. unit damage.
  • The governing policy lines and how they interact.
  • Documentation needed across multiple owners.
  • Exterior and common-area damage tied to the loss.

It's okay to ask

Boards and managers can reach out.

Ask early.

Reaching out early keeps common-area and unit documentation coordinated.

Ask when responsibility is unclear.

If association vs. unit responsibility is uncertain, the policy lines can be reviewed.

Ask after a stalled claim.

A delayed shared-property claim can be reviewed for documentation gaps.

What a documented shared-property loss looks like

Common areas, units, and policy lines.

De-identified hoa damage example
Common-area and exterior damage documented.
De-identified hoa damage example
Documentation coordinated across affected units.
De-identified hoa damage example
Governing policy lines reviewed against the loss.

HOA & multi-unit questions

Common questions, answered.

Either, with appropriate authority. Ally works with boards and managers to coordinate documentation across the association. General information, not legal advice.

Ally reviews the governing policy lines and how common-area and unit coverage interact, and helps keep the documentation organized across owners.

Whatever documentation exists for the affected common and unit areas. Ally helps gather and organize it so the claim reflects the full shared loss.

No upfront cost to have your claim reviewed. A licensed Ally adjuster follows up to discuss the next step.

No upfront cost to have your claim reviewed

Let's review the shared-property claim.

Tell Ally what happened and a licensed adjuster will follow up. See how it works.

Request HelpCall 404-424-9477

Results vary by policy, facts, damages, documentation, and applicable law. Ally Public Adjusting is not a law firm and does not provide legal advice. Licensing and service availability vary by state and must be confirmed before representation.

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